FAQs

When will I receive my package?

All orders are processed and shipped, First Class Mail or Priority Mail, in the order in which they are received. ESSIEREE ships weekly, every Saturday, it may take up to one week before your order ships

Processing and shipping times are currently taking 5 business days to ship your order. 

There might be delays during the busy season. Additionally, the USPS may experience delays that are out of our control.

You will receive tracking information with your confirmation email.

We are not responsible for delayed packages, packages delivered to the wrong address or lost packages. The best way to find out what may be causing a delay in the delivery of your order after it has been shipped is to contact the shipping carrier (USPS) directly.

We do NOT ship internationally or to military bases outside of the US.

 

USPS

The USPS is currently experiencing severe shipping and delivery delays that are outside of our control. You must file a claim with the USPS if package is marked “delivered” but not received. If your package does not show up after 7 days, please contact info@essieree.com and we will reship your items with signature confirmation only. 

Where’s my box?

All online orders will receive tracking information via your confirmation email. If your package hasn’t turned up, we recommend checking with your local mail carrier first.

We are not responsible for packages lost by the carrier or shipped to the incorrect address.

 

Orders will require a signature confirmation at the time of delivery during the holiday season.

Damaged items, what do I do now?

We are not responsible for damage to your product during transit. We package all items safely and securely. If your items are damaged, you must file a claim with the carrier.

What’s your return policy?

We do not accept returns or exchange products for any reason. All sales are final. Please confirm all details, including shipping address before checking out. If you have questions, feel free to email ESSIEREE at help@essieree.com.